Shipping & Returns

Shipping Policy

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items. All products are shipped from the Netherlands.

Estimated delivery times

North America: 3-5 weeks

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 3-5 weeks

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

I accept returns only on a specific products

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Items on sale

 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If your item is returned to me due to an incorrect address or if the delivery is not possible due to different reasons, I will have to ask for shipping to be paid for again to resend and confirmation of your address or a refund will be provided minus shipping costs.